Refund Policy

At Lumorao, we are committed to delivering high-quality digital marketing and SEO services and to maintaining a fair and transparent billing relationship with every client. This Refund Policy outlines the terms under which refunds may be issued, the cancellation process, and how billing disputes are handled.

By purchasing any Lumorao service plan, you agree to the terms of this Refund Policy.

1. Monthly Subscription Plans

1.1 Billing Cycle

All Lumorao monthly plans (Basic, Standard, Premium) are billed at the beginning of each monthly service period. Invoices are issued on the same date each month corresponding to your signup date. Payments are due upon invoice receipt.

1.2 Cancellation

You may cancel your monthly plan at any time by providing written notice to contact@lumorao.com at least 30 days before your next billing date. Your service will continue through the end of the current paid period. No additional charges will be made after your cancellation is confirmed.

1.3 Refunds for Monthly Plans

Due to the nature of digital marketing services (time, resources, and deliverables that are consumed immediately upon commencement), we operate a no-refund policy for completed billing periods. Specifically:

• If you cancel before the current billing period has begun, you will receive a full refund of that period's payment
• If work has already commenced for the current period, no refund will be issued for that period
• If you cancel mid-month, your service continues through the end of the paid period — no partial refunds are issued

2. One-Time Projects & Custom Plans

For one-time SEO audits, custom projects, or enterprise engagements billed as a fixed project fee:

• Before work begins: A full refund is available within 5 business days of payment
• After work has commenced: We will refund the portion of the project that has not yet been delivered, calculated on a pro-rata basis based on completed work
• Upon project completion: No refund is available once the final deliverables have been delivered and approved

3. Exceptions & Eligible Refund Cases

Notwithstanding the above, Lumorao may issue a full or partial refund in the following exceptional circumstances:

• We failed to commence work within 10 business days of the agreed start date without communication
• A technical error resulted in a duplicate charge to your account
• Lumorao terminates the engagement due to circumstances on our end
• The deliverables delivered were materially inconsistent with the service description in your signed proposal

Dissatisfaction with SEO results, rankings, or traffic levels does not constitute grounds for a refund, as organic search performance is influenced by many factors outside our direct control (search engine algorithm changes, competition, domain history, etc.). We commit to our process and strategy — not to specific ranking positions.

4. Ad Spend & Third-Party Budgets

For plans that include paid advertising management (Google Ads, Meta Ads, etc.), please note:

• Ad spend budgets are paid directly to the advertising platforms (Google, Meta, etc.) — not to Lumorao
• Lumorao has no ability to refund ad spend already consumed by the platforms
• Our management fee (separate from ad spend) is subject to the refund terms above
• Unused ad budget credited to your accounts remains accessible through your platform accounts

5. How to Request a Refund

To request a refund, please email us at contact@lumorao.com with the subject line "Refund Request" and include:

• Your full name and company name
• Invoice number or date of payment
• The reason for your refund request
• Any supporting documentation

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days. Approved refunds are processed back to the original payment method and may take 5–10 business days to appear depending on your bank or payment provider.

6. Disputes

If you believe there has been a billing error or unauthorized charge, please contact us before initiating a chargeback with your bank or payment provider. We take all billing concerns seriously and will work quickly to resolve them. Chargebacks initiated without prior communication may result in suspension of services and additional processing fees.

7. Changes to This Policy

Lumorao reserves the right to modify this Refund Policy at any time. Changes will be communicated via email to active clients and posted on this page with an updated effective date. Continued use of our services after changes constitute acceptance of the revised policy.